Terms & Conditions
(last updated 12 November 2021)
How we collect information and what we collect
We do not collect personal information about you on this website unless you choose to give it to us.
The table below sets out the kind of information we may collect and when we will collect it:
|Information Collected From You||When We Collect It||Where We Collect It|
|First Name||When you submit a form||Website|
|Last Name||If you choose to include it when you submit a form||Website|
|Phone Number||If you choose to include it when you submit a form||Website|
|Email Address||When you submit a form||Website|
When you use the Concept website we analyse non-identifiable web traffic data and in particular, we may collect your IP address so that we can understand the number of unique and/or repeat visits to this website, the type of device and browser you are using to access this website, and how you use the site. We use Google Analytics' DoubleClick Cookie and demographic and interests reporting features to do this. You can opt out of these Google Analytics features through Google Ad settings or by downloading the Google Analytics Opt-out Browser Add-on.
We may also collect and use anonymised information about your device, systems and application software to provide app upgrades, product support, statistical analysis, research and other services related to the app, including any of its features or tools.
How we store your information
We take your privacy seriously, and will store the information we collect about you securely.
We use Okta, a cloud-based identity management service based in San Francisco. Okta provides a secure single sign-on service.
Why we collect your information and how we may use and disclose it
We will collect information from you for the following purposes:
- to respond to any questions or correspondence from you;
- to help us evaluate the effectiveness of the this website.
- to help us evaluate and improve Concept. This may include conducting market research (but you will not be able to be personally identified by any information we use for research).
We may disclose the information we collect about you to the following people for the following purposes:
- we may disclose anonymised information used for market research or statistical analysis to internal or external analysts and then publicly in the form of aggregated, anonymised results.
Otherwise, we generally do not share your information with others unless this is necessary for one of the purposes for which you gave us the information. Occasionally, we may be required by law to disclose your information – for instance, to investigate a criminal offence, or there may be safety reasons for disclosing it.
Sometimes we may ask you if we can collect more information or use your information in another way.
When we send you messages
If you are an existing customer, we may sometimes need to send you messages directly related to your products, for example, a reminder if you have an upcoming appointment with an installer. By using this website, you agree to us sending you messages of this type.
We may also ask you if you want to receive other messages from us, such as newsletters. We will only send you messages that are not directly related to your products and services purchased, if you agree to this. If you have agreed to us sending you this type of message, you can unsubscribe at any time by clicking the 'unsubscribe' link in any message or by contacting us; firstname.lastname@example.org.